Queues are locations where leads can be routed to await action by a queue member.
Create queues for groups of users to manage a shared workload more efficiently. You can assign as many users to queue as needed. Users can be belong to more than one queue. Specific queue members can be allowed to manage the queue, which grants rights to:
- add or remove users from a queue,
- Set daily quotas for queue members
- Grant assign rights to queue members.